VOLUNTARY RECALL OF SELECT SCENTED PINE-SOL PRODUCTS
Dear Pine-Sol Community.
Pine-Sol is voluntarily recalling certain scented Pine-Sol® cleaners, as we learned that some products may contain a bacteria. We are conducting this recall to safeguard your health and well-being. Importantly, Original Pine-Sol (Pine scent) and Pine-Sol® Multi-Surface Cleaner in Spring Blossom® and Rainforest Dew®, which are sold in Canada, are not included in this recall and you may continue to safely use as intended.
Consumers who have products matching the following description in their possession should stop using it immediately and follow the instructions below to request a refund.READ press release
Please check the UPC (the 10-digit number next to the barcode) and date codes (printed in black near the top of the bottle) to confirm your products are included in the recall. Sample images are below.
Pine-Sol® Original Pine, Spring Blossom and Rainforest Dew are NOT included in the recall and are safe to use.
Starting from October 27th, our call centers will be open Mon - Sun from 9:00AM-9:00PM ET. You can also file for reimbursement at any time using the online form below.
To process your reimbursement for eligible products, please complete the information on this form.
If you have questions regarding this recall, please call 1-855-378-4982.
How to locate the upC and date code
FOR CANADA CUSTOMERS
|Pine-Sol® Lavender Clean® Multi-Surface Cleaner 828 ml||5550040289|
|Pine-Sol® Lavender Clean® Multi-Surface Cleaner 1.41 L||5550040290|
|Pine-Sol® Lavender Clean® Multi-Surface Cleaner 4.25 L||5550001661|
|Pine-Sol® Lemon Fresh Multi-Surface Cleaner 828 ml||5550050226|
|Pine-Sol® Lemon Fresh Multi-Surface Cleaner 1.41 L||5550050225|
|Pine-Sol® Lemon Fresh Multi-Surface Cleaner 5.18 L (175 oz)||4129440306|
|Pine-Sol® Lemon Fresh Multi-Surface Cleaner 2.95 L (100 oz)||4129497291|
|Pine-Sol® Lemon Fresh Multi-Surface Cleaner (2-pack) 2 x 2.95 L (100 oz)||4129497376|
|Pine-Sol® Mandarin Sunrise® Multi-Surface Cleaner 828 ml||5550001591|
|Pine-Sol® Mandarin Sunrise® Multi-Surface Cleaner 1.41 L||5550001480|
This recall pertains to select scented Pine-Sol products with the UPC codes above with the date code of A422249 and below
Frequently asked questions
What products are impacted?
We are voluntarily recalling scented Pine-Sol Scented Multi-Surface Cleaners in Lavender Clean, Lemon Fresh and Mandarin Sunrise scents that were manufactured at one of our U.S. plants. Original Pine-Sol (pine scent), Spring Blossom and Rainforest Dew are not included in this recall and consumers may continue to safely use them as intended.
How do I know if my product is impacted? Where do I find the UPC Code and Date Code?
This is an easy two-step process. First, check to see if the UPC code (the 10-digit number next to the barcode) is included on the voluntary recall list above. Next, double check the date the product was made. The date code is printed in black near the top of the bottle and starts with A4 followed by five numbers. You are looking for a date code beginning with “A4” and the first five digits numbered 22249 or lower.
How can I request a reimbursement?
Complete this form or call 1-855-378-4982 to submit a request for a full refund. You will need to submit photos of both the UPC code and the date code showing when the product was manufactured. Once done, please safely dispose of the product in its container with household trash.
When will I receive my reimbursement?
You can expect to receive a check for the cost of the product plus approximate tax within approximately 4-6 weeks.
May I continue to use other Pine-Sol products?
Yes, Original Pine-Sol (pine scent), Spring Blossom and Rainforest Dew are not included in this recall and consumers may continue to safely use them as intended.
Are Original Pine-Sol products impacted by the recall?
No, Original Pine-Sol (pine scent) is not in the scope of this recall and you may continue to safely use it as intended.
What should I do if I have affected product?
Please stop using the product immediately. Do not return any recalled product to the store where it was purchased. Please complete this form or call 1-855-378-4982 to submit a request for reimbursement. Once complete, you may safely dispose of the product in its container with household trash.
I’ve already used or thrown away my product, but I believe I was impacted by the recall. What should I do?
If you no longer have the product, we are unable to confirm whether your product is a part of this recall. If you have any further questions, please contact us at 1-855-378-4982.
I have a bottle of Pine-Sol at home, but the UPC code is not listed above. What should I do with my product? Can I get a refund?
If the UPC code on your bottle is NOT listed above, your product is not part of this voluntary recall. You may use this product for the purpose you purchased it.
I have a bottle of Pine-Sol at home, but the date code does not start with A4. What should I do with my product? Can I get a refund?
If the date code on your bottle does not start with A4, your product is not part of this voluntary recall. You may use this product for the purpose you purchased it.
What proof of purchase do I need to share to get a refund?
You will need to share the UPC code and the date code to ensure the product is impacted by the recall. You can provide proof of purchase with a picture of the UPC code and date code or a copy of your receipt. If you have questions, please call 1-855-378-4982 or complete this recall form.
What is the reason for this product recall?
We learned that our scented Pine-Sol products may contain a bacteria. Out of an abundance of caution, the company decided to conduct a voluntary recall.
Can you tell me more about this bacteria and what are the health effects?
The recalled products may contain bacteria, including Pseudomonas aeruginosa, an environmental organism found widely in soil and water. People with weakened immune systems or external medical devices who are exposed to Pseudomonas aeruginosa face a risk of serious infection that may require medical treatment. The bacteria can enter the body if inhaled, through the eyes, or through a break in the skin. People with healthy immune systems are usually not affected by the bacteria.
I got sick after using Pine-Sol. What should I do?
Anyone experiencing a health-related issue should seek immediate medical attention. Because this may involve a potential adverse reaction, please call us at 855-378-4982 for the US and Canada for further support.
My product appears to be OK. Can I continue to use it?
No, please stop using it. Even though your product appears to be safe, we are asking you to stop using the products included in this voluntary recall immediately and complete this form or call 1-855-378-4982 to request a reimbursement.